IBM Software Technical Support, Enterpise Content Management

and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You will coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely and effective. You will collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.

Required Technical and Professional Expertise
Problem solving, Customer Service and Collaboration/Teamwork are critical in this role. The candidate should understand database management systems (DBMS) such as IBMDB2, Microsoft SQL Server, Oracle, MySQL, or PostgreSQL; Basic understanding of web development technologies (HTML, CSS, JavaScript); Strong analytical and problem-solving skills to diagnose and resolve technical issues; Familiarity with troubleshooting tools and techniques for identifying root causes of problems, such as log analysis, performance monitoring, and debugging; Understanding the essential components of modern IT infrastructure of LDAP protocol and load balancing technique.

Preferred Technical and Professional Expertise
Enterprise Content Management (ECM) platform knowledge such as Sharepoint, Filenet, Email, Documents would be a plus; Understanding of ECM architecture, features & capabilities including document management, records management, workflow automation and collaborative tools; Familiarity with Java based application server such as Websphere Application Server and Websphere Liberty would be a great advantage.