IBM Subscription & Support Partial Renewal Office Specialist

ols, including but not limited to ILMT, BigFix, Flexera.
• Ability to understand knowledge of IBM's licensing rules and navigating through IBM's License Information website.
• Ability to analyze system generated data for IBM products for both PVU and non-PVU licensing
• Provide strategic guidance and technical assistance for IBM licensing and remediation efforts (e.g., answer technical ILMT questions, directing customers to support to address needs, provide feedback on licensing issues).
• Ability to collaborate with multiple account teams and organizations within IBM.
• Exceptional oral and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Demonstrated ability to quickly learn and adapt to new tools, processes, and technologies.
• Proficiency with Microsoft Office products, particularly Microsoft Excel and PowerPoint.
• Fluent English

Preferred Technical and Professional Expertise

• Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
• Desirable to have the IBM Licensing Expertise badge