IBM z Mainframe SW - IMS Technical Support Internship

IBM

4

(720)

Heredia, Costa Rica (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    sponsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
    This position requires a proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and dumps.
    The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.

    Experiencia profesional y técnica necesaria
    • Analytical ability (Problem determination/troubleshooting/researching)
    • Good time management and organizational skills
    • Self-starter & ability to work effectively in a team environment
    • Strong technical background in computer systems
    • Excellent communication skills
    • Self-motivated and proactive to solve problems and accomplish assignments
    • Logical and analytic approach to problem solving
    • Organized, analytical and methodical
    • Highly reliable, team player
    • Very good spoken and written English skills, other foreign language is a plus
    • Excellent communication skills
    University coursework or other exposure to technologies like IMS, IMS Tools, CICS or Db2 for z/OS.
    University coursework or other exposure to z/OS (mainframes) systems programming.
    University coursework or other exposure to the IBM Assembler language.

    Experiencia profesional y técnica preferida
    • Minimum 1-2 year's experience in Customer Support

    • Familiarity and/or experience with MVS subsystems, programming languages, and J2EE technologies (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming
    University coursework or other exposure to Dump reading.
    Current student of a bachelor's degree or master's degree in computer science or a related field

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.