#736232BR
omer Support:**
Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
Provide remote support and on-site assistance as required, ensuring timely issue resolution.
Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows.
Technical Expertise:
Demonstrate a comprehensive understanding of Cisco's Security Products Portfolio.
Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.
Troubleshooting and Problem Resolution
Excellent knack to Diagnose and resolve complex security and data routing issues involving Cisco hardware, software, and protocols in the shortest period.
Ability to use advanced Troubleshooting methodologies
Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of security, Switching and Routing protocols).
Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.
Collaborate with clients and network operators to plan and execute maintenance windows effectively.
Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities.
Document automated solutions using scripts and playbooks for future reference.
Qualifications / Required Skills
5-7 years of experience in working Cisco's Security Technology Portfolio and working as a Technical Specialist to manage the overall operation for 'Secure Network Analytics' (formerly Steathwatch)
minimum of 3-4 years of relevant experience
Bachelor's degree in Electronics and Communication, Computer science, Information Technology, or related field
A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies.
Cisco Certifications
CCNP (Cisco Certified Network Professional)
Demonstrates advanced knowledge and skills in Cisco networking.
Validates the ability to plan, implement, verify, and troubleshoot complex network solutions.
CCIE (Cisco Certified Internetwork Expert) Preferred
A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies.
Expert written and oral communication skills, including experience with executive-level presentations.
Preferred Technical and Professional Expertise