Networking Support Engineer

IBM

4

(720)

Sofia, Bulgaria (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #714230BR

    Position summary

    pportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

    Your Role and Responsibilities
    We are looking to hire Networkin Support Engineer for our IBM Cloud support organization. This role requires excellent technical skills in Cloud and Networking, an eagerness to constantly learn and evolve and a natural curiosity as well as outstanding customer communications skill.
    In this challenging role, you'll be responsible for handling customer cases using multiple debug and analysis tools, techniques, and procedures. You will work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based networking products.
    Responsibilities:

    • Provide technical remote support and troubleshooting via multiple pathways including tickets, chat and phone

    • Assist with problem determination / problem source Identification, define and drive action plans

    • Collaborate with deeper technical skills, other support centers and business units to provide seamless problem resolution.

    • This position requires working on shifts rotation.

    Required Technical and Professional Expertise

    • Knowledge of OSI Model, Specifically Layers 1-4

    • Understanding of Packet capturing, DDoS concepts and troubleshooting

    • Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs

    • Hand on experience with Cisco, Juniper, Arista.

    • CITRIX and VMWARE NSX Knowledge a strong plus

    • Industry certifications related to network technologies such as CCNA, CCNP, JNCIA. JNCIS. JNCIP, JNCIE is a plus

    Preferred Technical and Professional Expertise
    CITRIX and VMWARE NSX Knowledge a strong plus

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.