On-Site Engineer (m/f/x)
Zürich, Switzerland (Remote)
Why you should apply for a job to IBM:
Ranked as one of the Best Tech Companies for Women in 2021
4.4/5 in supportive management
82% say women are treated fairly and equally to men
80% would recommend this company to other women
91% say the CEO supports gender diversity
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Position summary
Your typical activties will include supporting your assigned clients on-site their respective premises in the following activities:
- Planning, implementing, configuration, using, maintaining, debugging, and upgrading products of defined IBM Software.
- Perform architecture, engineering, design and implementation tasks.
- Triage the communication between client contacts and wider IBM organisation; e.g. access to IBM's Software laboratory support for problem determination and to submit relevant information rapidly.
- Track, follow-up, escalate (if needed) and coordinate resolution of reported Problem Management Reports ("PMR").
Required Technical and Professional Expertise
- Expert knowledge of IBM Mainframe and z/OS
- High service orientation and consultancy mindset; the role requires establishing a strong network in your client on technical expert and management level
- Fluent German and / or English language skills
- Willingness to work on-site client premises; especially in Zürich area
Preferred Technical and Professional Expertise
- Prior working experience in a Mainframe technical expert or consultancy role
- Prior experience working in a global virtual team
- IBM technical certifications, especially related to IBM Mainframe and z/OS, considered as plus
Why you should apply for a job to IBM:
Ranked as one of the Best Tech Companies for Women in 2021
4.4/5 in supportive management
82% say women are treated fairly and equally to men
80% would recommend this company to other women
91% say the CEO supports gender diversity