#741984BR
velopment opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
As a Customer Support Manager, you will be responsible for delivery and overseeing the day-to-day operations of a Federal Travel & Expense platform during Operations & Maintenance. You will direct all aspects of Operations for federal agencies on the program. This will include oversight of implementation, testing and our Operations & Maintenance support team, aligning to industry best practices for Travel & Expense processes and procedures, and the enforcement of the overall governance model for Travel & Expense operations. You will design both short term and long-term strategies for continuous improvement in supporting operations for our agencies.
Required Technical and Professional Expertise
Extensive experience working as a Customer Support Operations leader providing guidance and support to operations personnel (ideally in support of a Travel & Expense Operations Center)
Experience leading large, complex projects, involving multiple customer stakeholders and a distributed, cross-functional team, that includes subcontractors and part-time SMEs
Advanced experience engaging with client stakeholders and customers to determine appropriate process improvements
Excellent customer relationship management skills including effective oral and written communications
Agile management experience (e.g., as project manager, scrum master, system engineer, etc.), with experience developing business case and multi-year strategy improvement roadmaps
Candidates local to the DMV area will be required to work onsite in the Reston, VA office Monday-Thursday.
Preferred Technical and Professional Expertise