Operations Manager

IBM

4

(723)

Multiple Locations (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #741984BR

    Position summary

    velopment opportunities in an environment that embraces your unique skills and experience.

    Your Role and Responsibilities
    As a Customer Support Manager, you will be responsible for delivery and overseeing the day-to-day operations of a Federal Travel & Expense platform during Operations & Maintenance. You will direct all aspects of Operations for federal agencies on the program. This will include oversight of implementation, testing and our Operations & Maintenance support team, aligning to industry best practices for Travel & Expense processes and procedures, and the enforcement of the overall governance model for Travel & Expense operations. You will design both short term and long-term strategies for continuous improvement in supporting operations for our agencies.

    Required Technical and Professional Expertise

    • Extensive experience working as a Customer Support Operations leader providing guidance and support to operations personnel (ideally in support of a Travel & Expense Operations Center)

    • Experience leading large, complex projects, involving multiple customer stakeholders and a distributed, cross-functional team, that includes subcontractors and part-time SMEs

    • Advanced experience engaging with client stakeholders and customers to determine appropriate process improvements

    • Excellent customer relationship management skills including effective oral and written communications

    • Agile management experience (e.g., as project manager, scrum master, system engineer, etc.), with experience developing business case and multi-year strategy improvement roadmaps

    • Candidates local to the DMV area will be required to work onsite in the Reston, VA office Monday-Thursday.

    Preferred Technical and Professional Expertise

    • Experience managing large scale Travel & Expense transformation projects from end-to-end (requirements gathering, deployment, O&M); managing operational processes and systems
    • Experience with Travel & Expense Shared Services
    • Prior experience working as a leader in support of a Travel & Expense Operations Center
    • Strong Federal Travel & Expense transformation expertise
    • At least 7 years of demonstrated experience with project reporting/financial management
    • Project Management Professional (PMP) Certification

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.