Order to Cash Subject Matter Expert

e complex challenge

Role Responsibilities

• Deployment of process control framework

• Documentation of end-to-end process operating procedures

• Perform end-to-end process mapping and propose solutions to eliminate non-value add activities

• Collaborate with client COE on process priorities

• Drive culture of improvement and innovation amongst IBM delivery team

• Identify transformation projects that will take process to best in class

• Drive process standardization, simplification and automation

• Benchmark performance / Maturity Assessment against industry on regular basis

• Provide inputs on tasks that could be centralized based on COE model

Required Technical and Professional Expertise

• College Graduate - Business Administration, Master of Business Administration (MBA)

• Six Sigma Black Belt professional certification, or similar is a plus

• 5 to 10 years of experience working in the relevant area of expertise

• Advanced knowledge of business operations and project management

• Advanced ability to recommend and implement solutions for cross-functional projects

• Leadership and mentorship abilities to introduce and implement technical solutions

• Excellent record keeping and above average writing and communication skills

Preferred Technical and Professional Expertise

• Preferably at least 10 years of experience in Order to Cash
• Experience in designing and implementing CI or transformation projects in OTC
• Adept in systems (SAP, Getpaid/ARCollect)