Process Analyst - CORE HR

• Runs reports & performs reconciliations between various reports

• Interface with customers to resolve questions and issues regarding compensation administration/processes

• Provides data for any internal business controls team as required

• Ensure compliance to the client's existing standards

• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)

• Provides solutions to issues brought up by the contact center according to policy guidelines set

Required Technical and Professional Expertise

• 2 - 3 years of overall experience with minimum of 2 years in Core HR & Issue Resolution for any International IT / ITES Company

• Excellent communication skills in English both oral & written

• Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS

• Strong knowledge of MS Excel

• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines

• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business

• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues

• High degree of numeracy skills with meticulous attention to details

• Team work - the ability to work well within the team is key to this role

• Should have excellent communication skills (oral & written) in English

• Should have strong MS Excel & SAP HRMS knowledge

• Should be from Core HR background

• Should be open to working in rotational shifts

Preferred Technical and Professional Expertise

• Graduate / Post-Graduate (MBA HR is preferred)