Process Analyst - Policy Admin

IBM

4

(720)

Noida, India

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #711179BR

    Position summary

    /Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs

    • Handling of policy administration requests, review of requests, processing and request for additional documents if required

    • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls

    • Meet productivity and quality targets on a daily, weekly, and monthly basis

    • Render overtime whenever requested by the Supervisor including rest day

    • Use expertise to evaluate the work of others and assist in process calibration

    • Facilitate team huddles and teach-back sessions as scheduled

    • Complete certification on identified process and developmental training

    • Participate in functional and company-wide activities.

    • Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.

    • Maintain key records like working files, email for reference and audit purpose

    • Ability to handle basic day to day requirements of excel

    • Handle own work in process and support team efforts to ensure that individual, team goals are met.

    Required Technical and Professional Expertise

    • Life/Annuities product experience in policy admin

    • Good English Communication (Both written & verbal)

    • Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data

    • Displays energy and enthusiasm in approaching the job

    • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service

    • Ready to work on stretched working hours

    • Ability to independently work well with internal and external customers

    • Basic Computer knowledge along with typing speed of 35 words/minute

    • Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment

    • Preferred LOMA Level 1 and Gage R&R certification.

    Preferred Technical and Professional Expertise

    • Graduation in any stream except B.Tech and Technical Graduation & Law

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 83% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.