Fairygodboss members working at IBM rated their manager’s support a 4.4/5

say women are treated fairly and equally to men

Reviewers say women are treated fairly and equally to men

would recommend this company to other women

Reviewers would recommend company to other women

Reviewers say the CEO supports gender diversity

Introduction  
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.  
  
Your Role and Responsibilities  
Take customer calls and provide accurate, satisfactory answers to their queries and concerns  
De-escalate situations involving dissatisfied customers, offering patient assistance and support  
Guide callers through troubleshooting, navigating the company site  
or using the products or services  
Ability to Multitask and use different sources of information to solve customer issues.  
  
Required Technical and Professional Expertise  
  
Call Center Experience minimum of 1 Year  
Excellent Communication Skills  
Flexibility to Work on different shifts  
Minimum High School Diploma  
Multitasking Abilities  
Fluent English.  
Native Spanish  
  
Preferred Technical and Professional Expertise  
  
Call Center Experience of 3 years  
Prior Experience in Energy/Utilities Industry  
Preferably College Degree  
Strong Analytic skills  
Collaboration with Operational team to propose process improvement

Process Delivery Specialist Call Center

Regular employees who are birth mothers of newborn children receive Short-Term Disability (STD) for a six - to eight - week period (six weeks for regular deliveries and eight weeks for a Cesarean birth). Additionally, employees can request&nbsp;12 weeks paid bonding time off within 12 months of their child's birth or adoption. At manager discretion, paid parental bonding leave can be flexible and intermittent. The&nbsp;12 weeks of paid parental bonding leave is in addition to the STD time.

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Process Delivery Specialist Call Center

IBM

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Position summary

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