Senior HR Customer Service Representative

mance

• Develop and maintain relationships with employees and managers to understand their needs and concerns
• Identify and report trends and patterns in employee inquiries and concerns
• Collaborate with other HR staff to resolve employee issues and improve customer service * Maintain accurate and up-to-date records of employee interactions and issues
• Stay up-to-date with changes in HR policies, procedures, and regulations

Required Technical and Professional Expertise

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3-5 years of experience in HR or customer service, with at least 2 years in a similar role
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent customer service skills and ability to handle sensitive and confidential information
• Proficiency in HR software and systems , Success Factors and Service Now
• Ability to work independently and as part of a team
• Strong attention to detail and analytical skills
• SHRM-CP or PHR certification preferred

Preferred Technical and Professional Expertise

• Experience in a leadership or supervisory role
• Experience with HR systems and software
• Bilingual or multilingual skills
• Experience in a similar senior HR customer service role

Work Environment:

• The Senior HR Customer Service Representative will work in a fast-paced and dynamic environment with frequent interruptions and changing priorities.
• The role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
• The Senior HR Customer Service Representative may be required to work flexible hours, including evenings and weekends, to meet the needs of the business.