mance
- Develop and maintain relationships with employees and managers to understand their needs and concerns
- Identify and report trends and patterns in employee inquiries and concerns
- Collaborate with other HR staff to resolve employee issues and improve customer service * Maintain accurate and up-to-date records of employee interactions and issues
- Stay up-to-date with changes in HR policies, procedures, and regulations
Required Technical and Professional Expertise
- Bachelor's degree in Human Resources, Business Administration, or related field
- 3-5 years of experience in HR or customer service, with at least 2 years in a similar role
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent customer service skills and ability to handle sensitive and confidential information
- Proficiency in HR software and systems , Success Factors and Service Now
- Ability to work independently and as part of a team
- Strong attention to detail and analytical skills
- SHRM-CP or PHR certification preferred
Preferred Technical and Professional Expertise
- Experience in a leadership or supervisory role
- Experience with HR systems and software
- Bilingual or multilingual skills
- Experience in a similar senior HR customer service role
Work Environment:
- The Senior HR Customer Service Representative will work in a fast-paced and dynamic environment with frequent interruptions and changing priorities.
- The role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
- The Senior HR Customer Service Representative may be required to work flexible hours, including evenings and weekends, to meet the needs of the business.