Senior Service Associate-Onboarding

nities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As Senior Service Associate -Onboarding, you are responsible to ensure seamless onboarding experience for new joiners.

• You will be the first point of contact for new employee and hiring manager from offer accept through onboarding

• Coordinating requests and delivery of all provisioning items by new hire's start date

• Facilitate onboarding sessions

• Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/ news,

• Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner

• Comply with local government requirements in a timely manner

Required Technical and Professional Expertise

• 1-2 years' experience in HR Onboarding process for any International IT / ITES Company

• Excellent communication skills in English both oral & written

• Strong knowledge of MS Excel and MS Word

• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization.

• Must have the ability to resolve difficult customer service issues

• High degree of numeracy skills with meticulous attention to details Team work - the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.