Senior Storage Technical Engineer

ate customer configurations to replicate failure scenarios.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Demonstrating soft and technical skills that contributes to client satisfaction.

Required Technical and Professional Expertise

Education and professional experience:

• At least 3 years of experience in a technical support role - Remote support or Administration.

• Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo.

Skills and competencies:

• Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices.

• Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.

• Customer-first mindset with high sense of ownership

• Excellent command of spoken and written English (B2-C1 level).

Preferred Technical and Professional Expertise
• Knowledge in TCP/IP concepts.
• Experience with Cluster/HA environments.
• Previous experience in delivering technical education will be considered an advantage.
• Industry recognized associate, professional, or expert certification.