Site Reliability Engineering Co-op (Jan 2025 - 12 months)

nts, from analysis and troubleshooting, to deploying the latest software updates & fixes.
Your primary responsibilities include:

• 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.

• Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.

• Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.

• Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.

Required Technical and Professional Expertise

• System Monitoring and Troubleshooting: Strong skills in monitoring/observability, issue response, and troubleshooting for optimal system performance.

• Automation Proficiency: Proficiency in automation for production environment changes, streamlining processes for efficiency, and reducing toil.

• Linux Proficiency: Strong knowledge of Linux operating systems.

• Operation and Support Experience: Demonstrated experience in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.

Preferred Technical and Professional Expertise

• Kubernetes/OpenShift: Strongly preferred experience in working with production Kubernetes/OpenShift environments.
• Automation/Scripting: In depth experience with the Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD
• Monitoring/Observability: Hands on experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus