Storage Technical Support Engineer - Spectrum Software (US Shift)

gration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

Responsibilities:

• Provide remote troubleshooting and analysis assistance for usage and configuration questions

• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

• Identify known defects and fixes to resolve problems

• Develops best practice articles and support utilities to improve support quality and productivity

• Respond to escalated customer calls, complaints, and queries

• The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours

Required Technical and Professional Expertise

• Relevant University degree, ideally in Information Technology or Computer Science

• At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration

• Professional experience with Software Support

• Fluency in English - both verbal and written

Preferred Personal skills:

• Excellent communication skills (both verbal and written)

• Excellent organizational skills

• Good analytical and problem solving skills

• Ability to work within a team

• Strong customer driven focus

• Good presentation skills

• Ability to listen to clients and understand both situational and technical issues

• Focused & Results orientated

• Accuracy and attention to details

Preferred Technical and Professional Expertise

• At least 1- 2 years experience with
  • Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
  • RedHat, Openshift or Ansible
  • Object Storage and Cloud Storage