Storage Technical Support Engineer - Spectrum Software (US Shift)

IBM

4

(723)

Multiple Locations (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #731265BR

    Position summary

    gration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

    Responsibilities:

    • Provide remote troubleshooting and analysis assistance for usage and configuration questions

    • Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

    • Identify known defects and fixes to resolve problems

    • Develops best practice articles and support utilities to improve support quality and productivity

    • Respond to escalated customer calls, complaints, and queries

    • The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours

    Required Technical and Professional Expertise

    • Relevant University degree, ideally in Information Technology or Computer Science

    • At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration

    • Professional experience with Software Support

    • Fluency in English - both verbal and written

    Preferred Personal skills:

    • Excellent communication skills (both verbal and written)

    • Excellent organizational skills

    • Good analytical and problem solving skills

    • Ability to work within a team

    • Strong customer driven focus

    • Good presentation skills

    • Ability to listen to clients and understand both situational and technical issues

    • Focused & Results orientated

    • Accuracy and attention to details

    Preferred Technical and Professional Expertise

    • At least 1- 2 years experience with
      • Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
      • RedHat, Openshift or Ansible
      • Object Storage and Cloud Storage

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.