System Services Representative

IBM

4

(723)

Helsinki, Finland (Remote)

Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #742722BR

    Position summary

    cts and leading third-party systems, software, and enterprise networking.

    We are now looking for persons to work as a hardware Field Engineer, IBM Technical Lifecycle Services title is a Systems Service Representative (SSR).

    As a SSR you will perform on-site installation, maintenance and repair of IBM and other Brand IT-products. SSR's are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as installation planning, discontinuance and relocation of IT-systems and products.

    Communication skills are critical - both with customers and colleagues. You will answer our clients' and technicians' questions, provide support on defect/breakfix service calls, where appropriate, and play a key role in customer satisfaction for service requests.

    Work is mainly located in Helsinki area.

    Required Technical and Professional Expertise
    • some technical education/skills (for example ICT-Engineer)
    • good communication skills
    • passion for and skills in customer service

    Preferred Technical and Professional Expertise
    See above

    Why you should apply for a job to IBM:

  • 4.4/5 in supportive management
  • 82% say women are treated fairly and equally to men
  • 80% would recommend this company to other women
  • 91% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.