Technical Support

m, for most issues related to desktop software, hardware and peripherals.

• Provide 24-hour support for hardware and services critical to operations.

• Work within our ticketing system to create detailed work logs and technical documentation.

• Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.

• Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.

Required Technical and Professional Expertise

• Fluent in Eanglish

• Flexibility in working hours

• Ability to handle and prioritize a lot of tasks each day

• Ability to produce user and troubleshooting documentation that other people can understand

Preferred Technical and Professional Expertise
N/A