Technical Support Professional

to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.In addition to determining recommendations for problem resolution, our Technical Support Professionals communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include providing feedback to development for product improvement, creating test cases and creating tools

• Technical Support Roles may entail shift rotation or on-call duty.

Required Technical and Professional Expertise

• Strong communication skills, both written and verbal.

• Familiarity with Agile methods, tools and process flows.

• History of learning and applying skills with technical applications

• Knowledge of DBs and Networks a plus

• Good Troubleshooting skills in On-prem, SaaS, Platform and Network environments.

Preferred Technical and Professional Expertise

• Bachelor's degree in Computer Science or related field, or equivalent practical experience.
• Experience in a customer facing role, working on a rotational shift model basis or on-call rotation
• At least 1-2 years of industry experience.
• Troubleshooting skills in Database (Oracle, DB2)
• Knowledge in Agile development process
• Familiarity with Containers (eg, Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
• Core Java / JEE, Python or any programming language proficiency.