Manager, Product Operations

Salary Range US Remote 122,000 - 178,000 USD per year Your Job As the Manager of Product Operations, you will be working in the Strategy & Operations group within the Business Technology organization to drive impactful, customer centric product development across Product, Engineering, UX and Program teams. You are strategically minded, an influencer, driver for change and focused on customers and business performance with quality. You will deeply understand our product roadmaps, use cases, customer needs, and overall vision by identifying, measuring, analyzing and tracking core product and business levers: size opportunities for improvement, identify potential opportunities or problems, diagnose root cause, conduct ad-hoc analysis as needed, and implement impactful changes. You'll thrive when dealing with complex problems and ambiguity by using a variety of tools to find answers. You'll operate with limited guidance and have strong business partnering skills that you will proactively use. You won't be afraid to approach new, unique problems, and you'll be capable of working with large amounts of data with high attention to detail. You'll be curious and have an urge to go deeper and deeper into the data. You’ll be working with all levels of leadership from our Business Technology leadership team (Sr. Directors and VPs and including the CIO who leads the Business Technology group). What you will do: Be a key member of the strategy & operations team, focused on furthering meaningful customer centric product development practices (roadmaps, communications content, etc.) Build productive and positive relationships across all levels to drive influence and effectively develop, champion, and launch sustainable operational improvements Create operational processes and practices that drive efficiencies for the leader, leadership team, and organization. Facilitate meaningful debate to develop and refine Business Technology strategy and approach, documents and artifacts that communicate and translate strategy and vision to compelling strategic initiatives and goals. Deploy solutions for short- (quick hits), medium- (process changes), and long-term (e.g., automation) globally to ensure consistent execution at scale Lead strategic and operational excellence projects to achieve top business objectives of Business Technology Develop and share clear and persuasive narrative and communications to influence senior stakeholder audiences and the organization at large. Seek innovative solutions to enable seamless operations across functional boundaries using business operational principles to reduce inefficiencies and manual overhead, and other operational barriers to team success Use analytical skills to develop quantitative and qualitative insights to formulate robust, actionable recommendations for senior leadership. Build consensus among cross-functional teams and influence decision making within senior-level audiences; lead execution against recommendations quickly and with accuracy. Enable and foster a culture of excellent organizational performance through internal and cross-functional initiatives and leading cross-functional projects to optimize organizational performance. Who You Are Experience working with product, engineering, program, and UX leaders - serving as a thought partner with a bias towards practical product execution 5-8 years of progressive experience in a combination of product operations, product management, consulting, project / program management or related discipline required 3+ years of experience managing cross-functional projects / programs 1+ year of experience managing or mentoring others Advanced knowledge of product development, operations, processes and product / project management tools; understanding of change management, knowledge management and project management concepts. Ability to exercise influence while working cross functionally and building relationships. Skills and competencies include project management, process mapping, strategic mindset, and organizational agility, creative thinking, achievement oriented, collaborative, highly adaptable, comfortable with ambiguity, and ability to plan, organize and get work done through others. Experience working with product and engineering leaders - serving as a thought partner with a bias towards practical product execution Significant cross-functional project management experience with ability to drive through obstacles and manage to deadlines Experience contributing to business strategy, reorganizing and restructuring operations, merging business operations, and leading large scale initiatives. Capable of working on multiple projects and deadlines simultaneously, highly collaborative, able to build long-term relationships with cross-functional teams. Strong problem solver (to include process redesign, root cause analysis, and cost/benefit analysis) Excellent interpersonal, verbal and written communication. Experience presenting to senior levels of company leadership, e.g. VP or Group Manager. Exceptional problem solving, analytical, and critical thinking skills. Capable of translating quantitative results into recommendations. Highly adaptable to accommodate any changes in the environment. Comfortable dealing with ambiguity and bias toward action Experience defining business metrics and setting objectives and key results (OKRs) Exceptional problem-solving and analytical skills with the ability to make informed, critical decisions quickly. Experience working with product / project management tools such as Jira, Confluence, Asana or Roadmunk nice to have Who We Are We are a Product team driven by data, and focused on building the most popular job site on the planet. With product teams in Seattle, San Francisco, Austin, Tokyo, Hyderabad, Singapore and Vancouver, we are changing the way people get jobs all around the world. Our Mission As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*comScore Total Visits, September 2021) Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits. Equal Opportunities and Accommodations Statement Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. 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