Senior Analyst, Trust and Safety

Salary Range Tokyo 4,820,000 - 6,980,000 JPY per year Your Job As a Trust & Safety Senior Analyst, you are responsible for protecting the integrity of Indeed’s products by investigating fraudulent job postings and identifying questionable business practices. You will come up with innovative ideas to drive tool development and process improvements that might significantly improve the search experience for millions of users. You’ve been described as driven, curious minded, detail-oriented, and someone who enjoys working in a problem-solving environment. You take pride in both finding problems and identifying their solutions. You are able to make difficult or wide ranging decisions based on Indeed’s current policy guidelines and are capable of developing a comprehensive view of our policies in order to make nuanced decisions. You possess a “go-getter” attitude and enjoy identifying market-specific issues and devising creative solutions. Responsibilities: Strategize and initiate new project ideas that will improve search quality in international markets with a focus on the Japanese market Lead collaborations with other international stakeholders, such as Product and Engineering, to improve product features and job seeker experiences globally Perform research and investigate issues to protect job seeker experience, maintain job quality and mitigate fraud Manage quality standards and communication flow with vendors and colleagues across multiple locations Facilitate training for vendors, new hires and other teams such as Client Success, Sales and product teams. Maximize project management skills to organize high-level initiatives, prioritize projects and execute against goals Define the policies that guide company-wide quality decisions and make decisions as to the appropriate level of policy restrictions for specific markets Use your language skills and knowledge of the market to evaluate quality standards with supporting data Daily basis operational support from simple issues to complicated issues demanding deep investigations Strong ability to interpret data and acquire technical literacy to help develop tools, automate processes and analyze data to identify and monitor ongoing fraud and quality trends. Who You Are 2+ years of experience in project management and/or program management Bilingual in Japanese and English (Excellent written and oral communication) Experience working with data and tools to manipulate data sets. Strong analytical, problem solving and decision-making skills Self-directed, eager to learn in a dynamic and fast-paced environment Experience prioritizing multiple tasks with different success and impact metrics Familiarity with the Japanese job-hunting market preferred Programming language (SQL, R, Pyphon) experience is not required but preferred Who We Are We are builders, we are integrators. IT creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. Our Mission As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*comScore Total Visits, September 2021) Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits. Equal Opportunities and Accommodations Statement Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds. Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +81 3 4563 2563, or by email at [email protected] at least one week in advance of your interview. Our Policies and Benefits View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/