Associate - IT Resources

Infosys

2.7

(23)

Ireland (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #82147BR

    Position summary

    equate user support and Normalcy in IT Support

    1. Proof-of-Concept, Product & Vendor evaluation, Benchmarking: Ensure proper Receipt of the materials, asset handover and return of material with Relevant documentation for all these in order to meet the business requirement of the organization and effective asset handling during the POC

    2. Availability & IT Service Continuity, Capacity Management: Review day to day breakdowns and look into relevant escalations and vendor engineers response on day to day IT assets breakdown and ensure optimum response and problem resolution in order to aid Availability and service continuity

    3. Service Level Management and Reporting: Handle service functional SLA; implement scripts and tools to prepare service reports.

    4. Service Desk: Attend to escalated calls from Service Desk.

    5. Change, Release and Configuration Management: Document the changes and CMDB updating, implement forward schedule changes.

    6. Service Improvement: Plan and implement IPSAT action Items and service optimization measures.

    7. Service Analysis and Optimization: Analyze historical data ,Provide inputs/data to managers and suggest Improvement areas in order to aid improved support to user

    8. Phoenix - Program Management and Coordination - Coordinate movement of materials, tapes and participation in DR and BCP activities in order to ensure the availability and continuity

    9. BCMS Tests & Drills : Participate in order to contribute to any assigned BCMS activities

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.