Associate Partner- Communications, Media, and Entertainment Practice - Infosys Consulting

Infosys Consulting is seeking an experienced Associate Partner candidate to join the leadership team of our North American Communications, Media, and Entertainment (CME) practice.

About the Role:
You will be part of the North American leadership team for the CME sector, working with current consulting leadership and sales to execute on growth and delivery strategies, and helping to recruit and build high performing teams. You will also lead or participate on client teams that will be responsible for problem definition, solution design, development and deployment for major transformation initiatives.
 
As a thought leader in the CME industry, you will be a key advisor to solution design reviews, and will be on point to help clients define and realize expected value through transformation initiatives. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the utilities industry. 
This job requires skills and experience in the following areas:

• Lean Operations - Cost optimization and restructuring for communications services providers front office and back-office operations and IT, leveraging technologies such as Automation, IoT, Blockchain, AI/ML, Cloud and Big Data

• B2B Growth: Driving revenue increase through new 5G enabled products and services launch, customer retention with cross-sell and upsell strategy and creating new partner ecosystem for platform based business models

• Digital Experience: Driving the transformation of Contact Centers and improving Omni-channel experience management for consumers and enterprise customers to increase self-service adoption across Web, Mobile, IVR and Social Media

• Revenue Growth: Develop product strategy and operations blueprint for monetization of 5G investments by working with Digital Services Providers and ecosystem partners to design and implement 5G use cases for vertical solutions

• Program Management: Leadership of complex business transformation programs that includes platform-enabled transformation (BSS/OSS, Salesforce, Adobe etc) and large AI/ML enabled Cognitive Operations transformation for BPM programs

Key Responsibilities:

• Manage senior client relationships at EVP, SVP and VP levels

• Provides senior leadership for major transformation programs.

• Ensures excellence in project management and execution from project managers.

• Serves as trusted advisor to client leadership.

• Serves as mentor to junior staff and participates in firm-wide activities that drive knowledge sharing and contribute to firm culture.

• Support account management/sales in business development and sales meetings.

• Work with pursuit teams to develop proposals and present at orals for transformation engagements.

• Develop and mentor CME consultants.

• Provide thought leadership to enhance tools, templates and IP for Infosys Consulting.

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required.

• U.S. citizens and those already authorized to work in the U.S. Infosys is unable to sponsor visas at this time.

• 12 + years of experience in business process consulting or direct industry experience in one of the communications, media, or entertainment sub-verticals.

• Strong domain expertise in either Telecom Contact Centers, Service Delivery, Service Assurance operations or Network operations and experience in B2B, B2C, or Wholesale business model

• Digital transformation experience in Cable, Telecom or Wireless industry

• Strong executive presence with excellent written and verbal communications skills.

• Passion for transforming our clients’ businesses to unlock value for their shareholders, clients, and partners.

• Ability to travel up to 4 days a week to multiple local, state and/or national client locations.

• Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

Preferred Qualifications:

• Previous experience with a top-tier consulting organization.

• Advanced degree from top-tier university.

About Us:
Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com. 

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.