BOS Coach / Operational Excellence PMO

onal data (KPIs, dashboards) into actionable insights and decisions.

• Influence cross-functional teams without direct authority, fostering commitment and alignment to Operational Excellence behaviors.
• Communicate effectively with technical, operational, and executive audiences, adapting messages to deliver clear value.

Expected Outcomes:

• Increased BOS maturity and adherence to routines.
• Measurable improvements in operational KPIs (continuity, safety, productivity, customer satisfaction).
• Sustained cultural adoption of continuous improvement practices.

Competency Profile
Required Skills and Experience:

• BOS Expertise: Minimum 4 years of experience in BOS implementation and Operational Excellence improvement
• Continuous Improvement Leadership: Strong knowledge of BOS system and ability to implement practices such as DDD, MIP, VOC.
• Cross-functional Leadership and Influence: Ability to guide teams without hierarchical authority, sustain BOS routines, and promote behaviors aligned with excellence.
• Executive Communication: Skilled at synthesizing complex information into clear, value-oriented messages tailored to different audiences.
• Change Management: Proven ability to facilitate adoption of new practices through coaching, training, and reinforcement.
• Analytical Thinking and Results Orientation: Ability to interpret dashboards and KPIs, solve root causes, and measure impact on continuity, satisfaction, and performance.