Citrix VDI Administrator

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required
The responsibilities will include:

• Install, configure, and maintain Citrix Virtual Apps and Desktops (CVAD), Citrix StoreFront, Citrix Delivery Controllers, and Citrix Director.
• Manage Citrix Workspace Environment Management (WEM) and Citrix Profile Management.
• Configure Machine Creation Services (MCS) or Provisioning Services (PVS) for desktop delivery.
• Implement Citrix Gateway/NetScaler ADC for secure remote access.
• Optimize HDX policies, load balancing, and session limits.
• Monitor VDI performance, session reliability, and resource utilization.
• Plan and execute capacity upgrades for peak banking workloads
• Develop PowerShell scripts for automation of Citrix tasks (user provisioning, session cleanup).
• Integrate Citrix with Active Directory, Group Policy, and SCCM for endpoint management.
• Update team documentation
• Provide 7x24 on-call support in a roster basis
• Support Weekend tasks in a roster basis

Qualifications

To be successful in this role you should meet the following requirements:

• • • Proven experience in Citrix VDI administration in large-scale, regulated environments.
    • Strong knowledge of Citrix Virtual Apps and Desktops, NetScaler ADC, and StoreFront.
    • Experience with Active Directory, Group Policy, and Windows Server integration.
    • Proficiency in PowerShell scripting for automation.
    • Exposure to Citrix Cloud, Azure Virtual Desktop (AVD), or hybrid deployments.
    • Knowledge of Citrix App Layering, FSLogix, and Profile Management.
    • Experience with Citrix SD-WAN for branch connectivity.
    • Excellent troubleshooting, communication, and documentation skills.
    • Strong communication skills to interact with diverse user groups from application developer, application support team, project managers, and other domains expertise, both written and verbal in English

Preferred

• • • Citrix Certified Associate - Virtualization (CCA-V)

    • Citrix Certified Professional - Virtualization (CCP-V)

    • Good understanding of ITIL practices and experience working in regulated environments (banking/finance preferred).

    • Perform incident resolution and root cause analysis for major incidents and outages.

    • Service Now experience and/or any other ticketing management application.

    • Experience with incident+ request management, change management including CAB representation

    • French is a plus.

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit https://www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer