CME/ Senior Consultant - Telecom - Business Consulting

Senior Consultant - Telecom - Infosys Consulting

Infosys Consulting’s Communications Practice is seeking a Senior Consultant Level Management Consultant with experience across one or more domain areas in the communications industry, including customer management, customer care operations, network operations, ERP, supply chain, and new product introduction.
At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance, and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives.

About the Role
The Senior Consultant role within the CME consulting practice of Infosys focuses on partnering with business and technology stakeholders of our clients to help craft and execute their strategy. Consultants provide support to Principal Consultants and Infosys teams in different stages of projects including Strategy, Business Case definition, Requirements, Business Process Design/Re-engineering, Business Architecture, that enables our clients to meet the changing need of the global landscape.

Required Qualifications: 

• Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering. Will also consider one year of relevant work experience in lieu of every year of education

• Min. 5 years of experience with Operational Technologies within the Communications Sector.

• Knowledgeable in key areas of Communications provider operations, including customer operations, network operations, product introduction, and service delivery

• Should be able to develop business process and system use cases

• Should be able to create the As-Is and To-Be Process and Use Case documents.

• Should have strong background of Testing processes used in an IT Project and be able to assist the Testing team with the functional scenario identification.

• The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project

• Excellent analytical skills and communication skills

• All candidates must be willing and able to travel up to 100%, depending on client requirements

• https://U.S. citizens and those authorized to work in the https://U.S. are encouraged to apply. We are unable to sponsor at this time

• Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA

Basic Qualifications

• Bachelor’s degree or foreign equivalent required
• Minimum 5 years of relevant experience with at least 3 years of management consulting experience at a top-tier consulting firm
• Minimum of 5 years of experience with Operational Technologies within the Communications Sector.
• Knowledgeable in key areas of Communications provider operations, including customer operations, network operations, product introduction, and service delivery
• Should be able to comprehend and design industry standard information models like TM Forum SID.
• Experience as a Business Analyst on large transformation programs
• Experience in process improvement in business operations – has assisted in analysis of current state, root cause analysis, developing insights, identifying solutions, and designing future states
• Excellent communication and presentation skills, both written and verbal
• Demonstrated knowledge and experience in requirements elicitation, analysis and documentation
• Proven ability to lead projects, build strong and effective business relationships
• Ability to facilitate discussions, analyze and de-construct problems, develop structured solutions and categorize challenges in the project environment
• Highly motivated with strong analytical acumen and problem-solving skills
• Must be willing and able to travel up to 80%, depending on client requirements
• https://U.S. citizens and those authorized to work in the https://U.S. are encouraged to apply. We are unable to sponsor at this time.

About Us:
Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at https://www.InfosysConsultingInsights.com.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.