Contract Lifecycle Coordinator

Infosys

2.7

(23)

South Africa

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #118951BR

    Position summary

    rocesses in general
    Contract maintenance
    • Required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.
    Contract renewal triggering
    • keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to time
    • Ensure that they do not miss tasks which might delay the delivery of renewal schedule information
    • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on time
    • They ensure that client contracts are updated with the latest information and updated accordingly. This will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product
    enquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
    • They assist team members and the Manager in the day-to-day tracking of tasks and activities and highlight concerns and or delays. They assist with troubleshooting these concerns or delays and provides input into mitigation of such.
    Vendor Contracts
    • Request Vendor quotations and or download and build Vendor quotations from available Vendor platforms or applications when they are performing renewal tasks in compiling a Renewal Schedule for distribution, this includes various Vendors depending on what Services was procured, this includes various Distributors that might be providing Vendor support and or Services from time to time.
    • They also provide support and guidance to team members with regard to Vendor tools, platforms as well as assist in complex vendor renewals
    • Ensures that back-to-back contracts are procured upon renewal where required for client contracts and they track, and process associated back-to-back costs.
    • When client contracts are due for renewal, the Senior Contracts Specialist will obtain the required information from vendors and or Distributors, including end-of-life data to update schedule detail. They ensure that all vendor contracts are renewed when required.
    Contract OMW
    • They will process OMW's where required and provide guidance to the team on Best Practice where required.
    • Ensure the cost and revenue is aligned with the Direct quotes and that the downstream effect is positive for other teams.
    • Daily checks on reports to advise where outstanding OMW's need to be processed and advise the team thereof, adhere to update reports at all times.
    System usage and Standard processes
    • Required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time.
    • They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrated processing.
    • They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2C change processes.
    • They must ensure that they adhere and comply to the Standard way of work down to work instruction level.
    • Provides guidance and support to team members on systems and processes.
    Produce and use reports
    • They prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
    • They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
    • They make use of available Tier 1 and Tier 2 Standard reports as well as other extracted reports recognised by the department to ensure accuracy, contract details and correctness of financial transactions as well as the ability to deliver Services as procured by the client, this includes validation of integrated items to the Renewal Tracking, OMW reports, CMT Reports as well as any other reports that might become available from time to time.
    • They must ensure that reports related to the determination of Commissions and other reports related to forecasting and business planning is in line with the transactions that they have affected at all times.
    • Supports the Manager in producing reports as and when required as well as analysing data and reports to provide insight into data contained in reports to the Manager and team members to make informed decisions
    Operational support
    • Must apply a level of people organisation skill and leadership in terms of day-to-day operations and support the Contract Manager in these activities
    • They must have an understanding and be able to articulate and execute in their guidance the strategic goals of the Company, delivery models, Service offerings, tools and systems
    • They must assist the Manager in the training, enablement and operational change management of the team and or stakeholders where applicable
    • They play a vital role in the adoption of tools and processes throughout the team and relevant stakeholders
    • Must build strong relationships with stakeholders and be able to assist team members with execution, time management, and deliverables
    • Must drive quality in data and guide team members in terms of adopting work procedures, validations and self-evaluation.
    • Provide training to team members when required
    • Embrace and execute on automation initiatives and be able provide input and guidance in these initiatives as well as initiate such initiatives from time to time.
    Academic Qualifications and Certifications:
    • Grade 12 (NSC) , NQF Level 7 / 3-year diploma advantageous
    Required Experience:

    • 2-year(s) experience in a similar environment will be advantageous
    • Working knowledge of Microsoft Office Suit , Advanced Excel skills
    • Cisco product knowledge will be advantageous , SAP experience

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.