Customer Success Manager

Payer, Provider or PBM Organizations

• 8+ Experience working with Payer, Provider or PBM Organizations

• Knowledge of software development security, cryptography and Cloud security.

• Knowledge of various open-source software and development tools

• 3+ years of SaaS implementation experience is strongly preferred

• Strong & effective communication.

• Experience with a variety of problem-solving techniques.

• Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment

• Must have Agile Product Development Methodology

• Strong analytical ability with exposure to data science and automation.

• Thought leader on process improvement methodologies

• Ability to work with distributed teams in India and US and across time zones.

• Take complete ownership for ensuring success of all implementations.

• Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.

• Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT

• Track and manage billing for 2-3 tenants.

• Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.

• Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues

• Manage and present monthly and quarterly platform and team metrics to SLT levels

• Support development, monitoring and track implementation project plans that includes internal and external teams.

• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:
• Sound knowledge and experience on Agile. SAFE Agile experience certification is preferred
• Experience and desire to work in a management consulting environment that requires regular travel
• Planning and Co-ordination skills
• Good Communication and Analytical skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.