Datacenter Operations Engineer

ole at this time.

Technical Expertise:

• Experience with Hands and feed support for Data Center operations.

• Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.

• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
  Shift 1 06:00-15:00 PST
  Shift 2 14:00-23:00 PST
  Shift 3 22:00-07:00 PST

• New Installations of IT devices:

• Rack and stack of IT devices.

• Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.

• Certifications on Data center operations and cabling

• Install trunks and patch cords, panels and power cables as required to support additional capacity.

• Perform all, IT audits, annual DC track and Tape audits.

• Vendor access approval for break fix activity and facility repairs

• Provide on call support and emergency onsite coverage (may be extended time frame).

• Break / Fix repairs:

• Attend crises calls for troubleshooting cables and /or hardware issues.

• Troubleshooting, isolating and repairing of all cables (SM, MM and copper).

• Participate and execute assigned change requests.

• Removal and installation of parts from inside of IT hardware to include but not limited to:
  • NIC's • SFP's • Memory • Hard Drives

• Decommissions and Cabling:

• The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.

• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.

• Removable media (disk) disposal tracking and destruction

• Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.

• Entries into Hardware Receiving System:

• Package pickup and delivery to include large shipments on the loading docks or mailrooms.

• Coordinate / prepare for shipment and transfer of equipment to other locations

• Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.

• RMA all parts as required including tracking of those parts using HRS tool.

• Hardware shipment receiving / tracking of all IT devices, and parts

• Large assets are tracked in both HRS and DC Tracks.

Preferred Qualifications:

• Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.