Field Operations Tech Support Executive

rpersonal and communication skills. Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction.

• Strong problem-solving abilities and attention to details.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects.
• Document all issues, troubleshooting steps, and resolutions in the ticketing system.
• Monitor network-related incidents and outages, keeping end-users informed of progress and resolution.
• Contribute to knowledge base documentation for common network problems and solutions.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.

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Qualifications:

• Education: High school diploma or equivalent required; associate's or bachelor's degree in IT, Computer Science, Networking, or related field preferred.
• Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

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The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Pay: $40,000 ($19.23/hour)

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off