Hands & Feet Operations & Technical Support

where applicable.

• Maintain accurate ITSM records and ensure adherence to ITIL incident, request, and change management processes.
• Support local and network printers including color, black-and-white, and thermal printers.
• Maintain printer environments and execute preventive maintenance plans.
• Operate Walk-Up / Tech Bar support channels for end-user how-to assistance and issue resolution.
• Manage loaner issuance, return tracking, secure data wiping, and spare device inventories.
• Perform standard device swaps and support data backup and transfer activities.
• Ensure hardware, software, cabling, and network readiness prior to IMAC execution.
• Perform installations, de-installations, relocations, upgrades, and associated network connectivity tasks.
• Provide dedicated on-site VIP support with priority response and resolution (All on - call, after - hours, or priority support activities will be scheduled and executed in accordance with local labor laws, Works Council agreements and defined support rosters).
• Manage tickets on behalf of VIPs and provide proactive follow-ups and check-ins.
• Maintain strict confidentiality, discretion, and VIP-specific documentation.
• Assist with cabling, rack mounting, patching, hardware validation, and physical connectivity.
• Set up KVM/console access for servers and network devices and assist remote teams.
• Maintain site documentation including rack layouts, AP inventories, and floor-wise diagrams.
• Support infrastructure-related changes and perform preventive maintenance.