Incident Technician team lead

for Incident Technician Team Lead to join our team.
Work location: Hong Kong

RESPONSIBILITIES:

• Manage Incident Technician queues.
• Manage escalations from team members.

SKILLS/COMPETENCIES:

• Ability to manage team.

• Excellent communication, interpersonal and customer care skills.

• Ability to work under pressure and on tight timescales.

• Experience using help desk call management system.

• Technical grasp of a wide range of applications both in house and 3rd party applications.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.