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L1/L2 Production Support Professional

Infosys

2.7

(23)

Guadalajara, Mexico

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.

    • #143249BR

    Position summary

    eanups.

    • Support HA-DR activities, monthly releases, UAT, and NPI.
    • Participate in on-call support for patching, releases, and QA testing bridges.
    • Collaboration
    • Maintain contacts and escalation paths for neighboring teams.
    • Coordinate and follow up on cross-team tickets/issues.

    **Required Skills

    • Strong understanding of L1/L2 support processes.
    • Experience in production issue triage (preferred).
    • Familiarity with **incident management tools: ServiceNow, Jira, Confluence.
    • Hands-on experience with monitoring and observability tools:
    • Splunk (alerts, dashboards)
    • Grafana
    • OpenTelemetry/AppDynamics
    • Basic knowledge of Kubernetes and application lifecycle tasks.

    **Nice to Have Skills

    • Proactive mindset with strong attention to detail.
    • Excellent communication and coordination skills.
    • Ability to work in a fast-paced, cross-functional environment.
    • Prior experience in on-call support and release management.
    • Prior Experience in L1 L2 Support is required.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.