Lead Consultant - Edge DC Network (M,F,D) - Stuttgart, Germany

sses - Incident, Change, problem management.

• Should be able to drive problem management end to end.

Technical skills (Required - Nice to have)

• Knowledge of Software Delivered Campus Network in general and Software Delivered Networks in particular.

Language skills needed

• English German Fluent

People skills

• Should be a capable leader.

• Building collaborative partnership - by interactive regularly with key influencers within and outside organization.

Soft skills

• Deep experience in Customer Handling and stakeholder management.

• Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions.

• Ability to drive Service Improvement programs.

• Understanding of service level management process, related agreements - SLA/OLA and workflow steps.

• Analytical ability

• Knowledge of capacity management process.

• About Us
  Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

  Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.