Manager IT Project & Program Delivery| Telecom Domain| Zurich

evelopment projects working with wider Infosys team ensuring alignment to the commercial, quality and schedule commitments.

• Proactively look for existing client issues and work with Practice leadership to develop new ideas to address these issues to identify new engagement opportunities
• Build and maintain professional relationship with senior level Client executives (CXO-1), expand professional network in the Client organization. Be well acquainted with the Client's business situation, able to speak on behalf of the Client's best interests, countering views of Client executives if necessary, interfacing on engagement-level Client concerns.
• Review the project scope document for all medium /large sized projects to ensure proper scoping of project and reduction of risks.
• Prepare resource plan for his/her portfolio including people, infrastructure, liaisons, with required groups to fulfil the portfolio resource requirements.
• Identify the quality goals and processes with help from SQA, comply with internal quality mandate, plan for training the team and prepare a comprehensive quality plan to ensure high quality delivery.
• Do regular risks assessments of the projects and mitigation planning, identification and review of potential/high risk projects and provide governance of complex engagements to minimize and mitigate risks for all project within the portfolio.
• Understands and works with the Client's complex organizational realities and relationships to accomplish goals and helps team open new opportunities to develop and enhance relationship within the Client organizations and to put clients' interests ahead of Infosys or personal interests.
• Review and track the SLAs with the help of PMs and provide delivery governance to successfully execute the project.
• Adopt a visionary outlook to identify possible business ideas, analyse feasibility for development of IP, articulate the relevance and business value and prepare business case for the best interest of Infosys and Client.
• Demonstrates mastery of key analytic techniques and uses knowledge to perform complex analysis with limited guidance; lead key engagement deliverables; determines data collection techniques and sources; keeps track of timelines and status; synthesizes large amounts of unstructured data and develops analyses that are rigorous, stand up to client scrutiny; delivers timely, accurate and professional work/deliverables with sufficient attention to details, make effective use of Value Realization Method (VRM) to demonstrate the value delivered; conversant with industry-specific terminologies; independently leads client interviews to complete deliverables as assigned by engagement lead
• Manages individual goals/priorities with little guidance; delivers on deadlines despite changes in plans, schedules; work with others to deliver quality work on time; Prepares status reports and presentations to deliver on engagement objectives and timelines
• Meets client well-prepared; personally, addresses and resolves customer relations issues; independently leads client interviews and parses information to draw important observations; leverages relationships from previous engagements IN ORDER TO meet client expectations
• Review the scope, schedule, estimate, quality goals, risk plan and resource plan to successfully execute the projects in the portfolio.
• Perform portfolio analysis, plan and execute transition activities in case of large transitions; review the transition plan closely track the transition for small to medium size transitions to get into the steady state as agreed with the client.
• Provide delivery governance, review and track the project performance against the goals on a periodic basis, monitor, review and control all the project phases (Requirement gathering, Design, Architecture, Development, Testing, Implementation, Warranty), take corrective measure and communicate to senior management to deliver projects successfully.
• Allocate individuals to projects/initiatives, enable competency development, implement performance management as per organizational guidelines, R&R, team building, compliance to company HR Processes, mentoring the team and participate in the recruitment activities to motivate the team for successful delivery of projects.
• Participate in account level change initiatives to improve the operations of the account and help in account growth.

Required Skills

• Strong experience in leading / managing large transformation, migration and support programs
• Strong experience in Telecom Domain
• Understanding of Customer centricity, Strong experience in Telecom BSS/OSS , Integration , Cloud and Migration concepts
• Managing service quality, delivery quality and improvement initiatives
• Strong understanding of Agile and waterfall delivery methodology
• Experience in Pre-sales, program initiation and change management processes

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit https://www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer