Operations Manager - Customer Service

Infosys

2.7

(23)

Ireland (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #102173BR

    Position summary

    t in class service ensuring high levels of retention in the department

    • Build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals
    • Engage and develop team of direct reports, fostering an open collaborative environment where best practices are shared
    • Use effective coaching techniques to develop and grow team members
    • Ensure quality and high standards are consistently achieved through effective performance management
    • Responsible for the recruitment, training, induction and coaching strategy across the team
    • Build relationships internally while managing the expectations across all stake holders
    • Responsibility for the resolution of all escalated enquiries
    • Other duties as assigned

    Requirements
    Core Job Dimensions

    • Accountability - Core
    • Teamwork and Collaboration - Core
    • Emotional Maturity - Core
    • Drive to succeed - Core

    The successful candidate will have the following personal attributes

    • The capacity to assess data and formulate clear insights to drive business improvement plans
    • The ability to communicate effectively, influencing and supporting others
    • A flexible and collaborative working style
    • Initiative and personal responsibility
    • The ability to work under pressure, prioritise workload, delegate as appropriate and effectively manage stress.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.