Practice Client Partner-Contact Center

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Role Description:

Client relationship management and business development: manage client relationships, build a portfolio of $30-$40mn own the opportunity management cycle: Prospect-Evaluate-Propose-Close

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client

Practice Planning, Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Qualifications:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience

Experience in Contact Center industry and specifically traditional CC, CCaaS, CPaaS

Leading PS Sales leads of product companies

Leading consulting / sales leads of System Integrators(SIs)

Track record of interacting and building relationship with C-level client contacts

Experience in driving large deals, with proven track record of closing deals

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

Good understanding of industry specific business issues and drivers

Global Delivery Model experience

Experience managing large multi-location consulting engagement teams