Principal Consultant

This hybrid role requires flexibility to provide functions common to both Project Manager and Product Owner roles.

Required Skills
Bachelor's degree or foreign equivalent required from an accredited institution.
At least 7 years of Information Technology experience.
Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta or be willing to relocate to the area. This position may require travel.

Core Responsibilities
• Lead and execute complex technical projects across multiple teams, ensuring alignment with organizational objectives and successful delivery within scope, budget, and timeline constraints
• Develop and maintain comprehensive project plans, including work breakdown structures, resource allocation, risk assessments, and detailed timelines for multiple concurrent initiatives
• Create and distribute clear project documentation, including status reports, risk registers, meeting minutes, and executive summaries for leadership review
• Drive cross-functional collaboration between technical teams, business units, and external vendors while removing obstacles to project success
• Manage backlog and sprint execution using Agile/SAFe methodologies
• Establish project metrics, tracking systems, and reporting mechanisms
• Handle cross-team dependencies and stakeholder relationships
• Oversee technical documentation and acceptance criteria
• Promote Agile adoption within the organization
• Serve as a voice of customers on new or already existing products.
• Highlight product features in a manner understandable to development teams.
• Review and approve organizational deliveries via acceptance criteria, demos, and UAT
• Plan, track, and coordinate tasks required to meet deliverables
• Manage resources

Requirements
• 5+ years of technical project management experience in enterprise settings
• Bachelor's degree in business, engineering, or computer science
• PMP and SAFe certifications preferred
• Strong technical background in software development and infrastructure
• Proven experience managing complex, multi-stakeholder projects
• Proficient in Agile tools (Jira, Confluence) and methodologies
• Excellent verbal and written communication with attention to detail, and superior time management.

Ideal Experience
• Contact center infrastructure management experience
• Cloud migration and infrastructure automation
• Enterprise-scale program management
• Digital transformation at Fortune 500 companies
• Contact center and unified communications
• Infrastructure operations with strict SLAs

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.

Estimated annual compensation range for the candidate based in the below location will be: $101500to $ 134404