Principal - Digital Program Manager (Experience Transformation & Innovation)

What makes Infosys a wonderful place to work:
We are a highly collaborative and entrepreneurial organization. We believe that diversity, inclusion, and shared values are key to building extraordinary teams. We hire people with broad and deep skillsets, talent, abilities, and potential, and we are building our practice with the specific intent to ensure our people can thrive both professionally and personally.

Who you’ll collaborate with at Infosys:
Infosys Consulting’s Experience Transformation & Innovation is a 165-person global community of practitioners, specialists, and technology strategists who partner with our client’s marketing operations, technology platform providers, and agencies to drive meaningful outcomes and transformations. 

• Highly experienced, expert practitioners who have joined from leading agencies, in-house marketing organizations, and technology platforms

• Laser-focused on delivering data-rich, actionable customer intelligence with a high bias toward action and outcome

• Driven by the passion for helping clients innovate with new ways to design and test, outperform the competition, and sustain the delivery of exceptional customer experiences

What will you be working on:

• Helping our clients to drive transformational change; implementing new capabilities on digital platforms to create sustainable competitive advantage

• Planning, scheduling, and coordinating of multiple workstreams within a digital program; including coordination with single-workstream project managers and product owners

• Keeping status records and presenting them to various stakeholders including contributing team members and Client executives; assets developed will have the appropriate level of fit and finish by stakeholder-type and reporting event significance (e.g., executive steering committee reviews required polished presentations, while daily stand-ups employ collaboration tools such as MURAL, Confluence, Jira, etc.)

• Team minoring to ensure appropriate utilization of resources to improve capacity/velocity

• Ensuring that each team member is engaged in the project with meaningful contribution, encouraging a consistent and sustainable pace with a high-level of quality across all deliverables

• Communicating completion pace to all stakeholders; ideate and implement strategies to increase velocity where necessary; escalation, well in advance, of program impacts that could result in a material delay

• Contributing to the development and/or refining program process and governance

What Your Role Represents: The Principal role at Infosys allows you to cultivate senior-level expertise:

Client Engagement

• Lead engagements independently, delivering results to meet client expectations and build client advocacy
• Partner with Infosys industry and technology/platform consultants in a blended team environment, bringing to bear the best of all skillsets and expertise
• Communicate clearly and consistently—serve as a trusted advisor ensuring alignment on workplan, roadmap/priorities, and deliverables across digital delivery team(s), the broader Infosys team, and client teams

Team Leadership

• Participate in and continually lead internal initiatives including training and other operational initiatives
• Mentor and advise more junior team members

Client development

• Ability to build enduring client relationships, partnering with senior Infosys leaders to nurture and grow the account

• Support client proposals and pitches in close partnership with account leaders

What you bring to the role:

• Bachelor’s degree in Business, Marketing, Communications, Computer Science or Engineering is required

• 10+ years delivering iterative/agile projects; 1+ year in a Scrum Master role preferred

• PMI-ACP certificate or willingness to earn within 1-year of joining Infosys

• CAPM or PMP certifications strongly preferred

• Proficiency and/or willingness to learn a variety of digital collaboration tools such as MURAL, Confluence, Jira, etc.

• Demonstrated proficiency with standard business tools, such as MSOffice, MSTeams, SharePoint, etc.

• Exceptional planning and organizational skills, ability to lead cross-functional, integrated projects and teams

• Ability to resolve complex problems creatively

• Strong verbal and written communications skills, with the ability to influence various stakeholders

• Positive attitude, and a strong commitment to getting to the truth that drives value in a client engagement and championing that truth to keep teams on the rails from start to finish

• Willingness and ability to travel as needed

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.