Process Executive

Infosys

2.7

(23)

Ireland (Remote)

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #119114BR

    Position summary

    scrimination and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status.
    About the Job:
    Based in our offices in Clonmel, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer's expectations and enable you provide them with a truly remarkable experience.
    This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Clonmel.
    Paid Training:
    All training provided is fully paid and will take place on site at our offices in Clonmel. As a Customer Service Agent, you will complete training that is assigned to the department you will be joining and will discussed during interview stage.
    There are many benefits to working at Infosys :
    20 Days vaca - pro rata for Part time
    Permanent Contract of Employment
    High energy and dynamic work environment
    Culture for promoting from within
    Tenure based Health Cover discounts
    Learning and development platforms available to all employees
    Global company with opportunities for growth across many countries
    Opportunities to be involved and give back to the community
    Easily accessible site for all modes of transport
    Tenure based Maternity Cover contributions
    Healthy eating scheme
    On site canteen
    Special staff offers - reduced rates with local stores and amenities
    Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
    PRSA pension scheme
    Eligibility to take part in client bonus schemes on some campaigns
    Supportive working environment
    The opportunity to make life-long friendships
    The part you will play within the Infosys team:
    • You will be frontline support for our clients
    • Ability to use the systems and tools available to effectively handle customer's queries
    • Strive to achieve and maintain service level statistics
    • Maintain a high level of first call resolution and quality assurance
    • Contribute to overall team performance within your specialised department
    Personal success profile:
    • Fluency in English is a pre-requisite for this role
    • Passion for providing exceptional service to clients
    • IT literate
    • Confident telephone manner with strong communications skills
    • Self-motivated and friendly with a positive outlook
    • Ability to handle confidential information
    • Team Player
    • Strong attendance, performance and adherence to policies are essential for this role
    Hours of Operation:
    Full Time Hours over the Summer months totalling 40 hours per week then move to Part Time hours in September of 20 hours per week - Weekends and evenings.
    Business hours: 8am to 9pm
    Rate of Pay :
    Base hourly rate paid at €12.70
    Sales commission based on performance

    Location:
    On site at our offices in Clonmel.
    The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
    All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
    Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.), you are consenting to collection, storage, use, and disclosure of your Data, including any sensitive information you elect to submit.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.