Process Specialist

• Execute transactions as per prescribed guidelines and timelines to meet SLA targets. Participate and supports the daily huddles, provides training/input on process/ business to the team to ensure delivery predictability.
• Handles/ helps resolve escalation at the process level to ensure high customer satisfaction/
• Reviews and validates the inputs from Pes and creates case studies/FAQs to capture tacit knowledge.
• Participate in the ideation process and produce the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
• Supports the TL by training people on process/ domain as part pf the growth plan to ensure high E-Sat
• Conducts training for the team to ensure right skilling

Qualifications:
Basic

• High School Diploma or GED equivalent
• At least 2 years of experience in the Job description

Preferred:

• Excellent written and verbal communication skills

• Highly adaptable team player

• Extremely organized, Strong attention to details

• Problem solving abilities

• MS Office proficient.

• Able to work overtime as business needs dictat

• Preferred: Fully Bilingual if needed – Spanish and English.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.