Process Specialist - Claims

Infosys

2.7

(23)

Mauritius

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #113899BR

    Position summary

    and Problem solving skills**

    • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
    • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
    • Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
    • Display ownership and accountability:
      • Processing of the repair invoice
      • Re-invoicing to the liable party
      • Secure payment of invoices

    Mandatory requirement for experienced candidates:

    • Minimum 4 years of work experience in Invoice Processing, Analytical skills in processing Claims, Account Payable & SAP
    • Intermediate knowledge of Account Payable, OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint, and OneDrive for Business
    • Prior experience worked with Logistics environment.

    Additional Preferred skills:

    • Back up for His / Her Team Lead
    • Mentoring team members with Process Knowledge Transfer
    • FPOC to the Clients / their Stakeholders
    • Reporting & Analysis

    Time Management Skills

    • Being proactive and show the utmost respect for customer's time
    • Good time management, ensuring all contacts with customers add value
    • Ability to Multitask

    Skills & Knowledge

    • Communicate at all levels
    • Ability to work across organizational and professional boundaries
    • Excellent verbal and written communication skills
    • High level of interpersonal skills, including active listening and understanding
    • Good organizational skills and ability to prioritize workloads.
    • Work to tight deadlines / service levels
    • Business etiquette
    • Broad knowledge of IT products, services and terminology

    Aptitudes

    • Identification of problems and solutions

    • Analysis of data

    • Presentation of technical functionality to a non-technical audience

    • Working knowledge of MS Office products

    • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Power BI etc.

    • Ability to work as part of a team or on own initiative.

    • Customer focused

    • Proactive

    • Self-Motivated

    • Patient

    • Innovative

    • Flexible

    Job duties and responsibilities

    To improve user confidence in the areas of Accounts Payable, Claims Processing & software, applications, being empathetic to a variety of new and experienced learners needs.
    Help to implement and improve processes and procedures within the team allowing strong service focused deliverables**.**
    Actively troubleshoot to identify damage of the claims, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

    • Update Case Management with detailed and relevant information in a timely and effective manner.

    • Provide updates to stakeholders with regards to specific case management through to collection of money

    • Ensure Client Service Level Agreements are met or exceeded.

    • Respond to Client enquiries in a timely and efficient manner.

    • Ensure appropriate documentation of the interaction on the Clients account in the prescribed format.

    • Execute Claims as per prescribed guidelines and timelines (Refer to SOP)

    • Ensure Client / User confidentiality and data protection at all times.

    Education and other requirement

    • Master Graduate/ or Graduate in F&A is required
    • Willingness to work in rotational shifts

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.