and Problem solving skills**
Mandatory requirement for experienced candidates:
Additional Preferred skills:
Time Management Skills
Skills & Knowledge
Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Power BI etc.
Ability to work as part of a team or on own initiative.
Job duties and responsibilities
• To improve user confidence in the areas of Accounts Payable, Claims Processing & software, applications, being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables**.**
• Actively troubleshoot to identify damage of the claims, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
Update Case Management with detailed and relevant information in a timely and effective manner.
Provide updates to stakeholders with regards to specific case management through to collection of money
Ensure Client Service Level Agreements are met or exceeded.
Respond to Client enquiries in a timely and efficient manner.
Ensure appropriate documentation of the interaction on the Clients account in the prescribed format.
Execute Claims as per prescribed guidelines and timelines (Refer to SOP)
Ensure Client / User confidentiality and data protection at all times.
Education and other requirement