Production Support L3 TL Java-SQL/Unix

Infosys

2.7

(23)

Mexico City, Mexico

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Position summary

with excellent debugging skills.

Knowledge on ITIL process - Incident Management & Problem Management,
Excellent communication and analytical skills.

Preferred (Any):

Experience in Sybase/DB2/RDBMS.
Experience in Unix and shell scripting..
Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
Experience with Gitlab and IDE is a plus.

Role Description:

Work actively with team members to analyze and resolve applications issues.
Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
User Ticket management (Backlog review, User interface and manual prioritization).
Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
Automate manual tasks and improve efficiency.
Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix.

Personal:
Besides the professional qualifications of the candidates, we place great importance in additional to various forms personality profile, These include:

High analytical skills.
A high degree of initiative and flexibility.
High customer orientation.
High quality awareness.
Excellent verbal and written communication skills.