Program Manager

Infosys

2.7

(23)

Wrocław, Poland

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #117320BR

    Position summary

    main understanding of Digital Workplace (EUC, Remote support, Device as a Service)

    • Experience in Vendor/Stakeholder Management and IT service management processes (Incident, Problem Management, Change Management).
    • Monitor service performance and analyze key metrics to identify areas for improvement and optimize service delivery.
    • Collaborate with cross-functional teams to define service offerings, service level agreements (SLAs), and service catalogs.
    • Maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and report on service performance.

    Secondary Skill set

    • Strong understanding of all aspects of Program Management.

    • Good people management skills to drive program objectives.

    • Strong business and domain understanding of EUC and DaaS.

    • High Impact communication skills and Strong client interfacing skills and stakeholder management.

    • Capability to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers.

    • Reporting on all Process areas as per the Contractual agreements

    • Adherence to CLIENT sales, process, and collaboration tools to communicate and deliver results.

    Key Accountabilities
    The primary accountabilities include:

    • Act as a senior consultant to customers and project teams in the analysis of business requirements and the design of technical solutions.
    • Preparation of High level as well as low level solution design documents
    • Define requirements and guidelines, and oversee the process of maintaining all necessary network documentation (topology diagrams, addressing and device connectivity and configuration details, etc.)

    Other Requirements

    • Candidate must be located within Wroclaw -Poland or be willing to relocate to the area. This position may require travel and requires working from client/Vendor premises / office location.
    • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

    Mandatory tools knowledge

    • MS Office (Excel, word, power point, outlook)
    • ServiceNow

    Language Requirement
    Business communication fluency (Read, write, speak)

    • English

    Service Delivery Domain

    • DaaS
    • EUC

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.