Project Manager - Contact Center

build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities
• Project ownership, coordination across Infosys, vendor and Customer teams to provide project governance, process standardisation and task management optimisation, for ongoing project workstreams

• Prioritisation and management of tasks and activities, in alignment with Customer's Project Manager and System Admins

• Liase with telco, infra and partners from Client for task management

• Resource management of all Infosys, vendor resources

• Primary escalation points for all issues across any workstream and manages day to days task updates.

Additional Skills:

• Excellent customer interfacing skills.

• Excellent written and verbal communication skills.

• Strong attention to detail and outstanding analytical and Problem-solving skills.

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.