tization skills and attention to detail
- Responsible to act as one point of contact for handling escalations and Client interaction and with various stake holders
- Interaction with RM/other stakeholder to understand and assess Clients detailed profile and business in order to complete the KYC profile
- Promptly identify and escalate concerns of the KYC process to Service Delivery Lead
- Take part in the governance call and discuss on the operational issues, status updates
- Provide timely MIS to the senior management and other stakeholders
- Responsible in driving the team to meet the agreed SLAs and PLAs
- Proactively alert business of highest perceived risks as they arise
- Performance & Attrition Management
- Should be able to identify and implement process improvement initiatives
Knowledge, Skills & Experience :-
- Work experience of 10yrs+ in Banking/Financial Services, preferably in Financial Crime Compliance Domian
- Knowledge & Experience of financial services industry/Commercial Banking is preferred
- Excellent Verbal & Written communication skills
- Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
- Demonstrated initiative and accountability
- Excellent knowledge of Microsoft Office Suite
- Proven experience with process improvement and optimization