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The Telecom Cost Analyst will be responsible for performing analysis towards Telecom cost for SCB locations and provide cost optimization recommendations. The role requires strong analytical skills, attention to detail, and the ability to work with Telecom contacts for SCB environment.- Roles and Responsibilities:
Telcom Cost Optimization
Engage Telco and secure statement of account of the bank location for last 3 months
Secure active accounts list and telco services being consumed from regional Voice Operations Lead
Analyze current telco account setup with actual usage for last minimum 3 months
Trend Analysis to track saves and spend by Service and account
Work with regional Voice Operations Lead and local country support to agree termination and migration
Assist with new SP trunk rate negotiation
Work with regional Voice Operations Lead to request telco account changes as per alignment
Verify account statement post changes
Analyze the Cost Savings by services and Spend by telco account
Work with operations billing team to handover telco account changes
Invoice by Telecom to SCB (More like Account Receivables tasks)
Billing Tracking including (not limited to)
Telecom Service provider account details including Service Provider name, remittance information, billable account number, vendor ID, vendor address, vendor point of contact, email ID
New lines against the commissioned date and ensure vendor invoices accordingly
PO utilization and avoid any duplicate payment
monthly items including recurring cost (MRC), usage charges and non-recurring cost (NRC) for all the payments made
eProc, Purchase Requests and Purchase Orders towards Telecom providers
Track decommissioned lines and ensure that invoices are updated accordingly and are accurate
CDR analysis to review billing from Service providers
Post all invoices, relevant supporting documentation and reports on the Bank's SharePoint (or any other system as required)
Complete a reconciliation monthly between the invoice tracker and the actual data stored to validate that all invoices and data have been stored
Skills /Competencies:
Essential Skills:
Minimum 1-3 years experience in invoice processing, accounts payable, or a similar role within the BPO industry.
Adequate understanding of billing systems and invoice processing tools.
Proficiency in MS Excel and billing/invoice software like Proteas or similar platforms.
High level of accuracy, problem-solving skills, and analytical thinking.
Ability to communicate effectively with internal and external stakeholders.
Experience working in a high-volume transaction environment.
Education / backgroud:
Degree/Degree in IT / Computer Science / related discipline.
Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
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