ontribute to strategic roadmaps for IT transformation, focusing on infrastructure optimization, operational efficiency, security measures, and cost savings.
- Collaborate with senior leadership and clients to identify and mitigate risks associated with IT infrastructure projects, ensuring business continuity and compliance with security regulations.
- Stay informed on emerging technologies and trends in IT infrastructure, operations, and security, and recommend their adoption where appropriate.
IT Infrastructure Management:
- Support the design, implementation, and maintenance of scalable and resilient IT infrastructure, including cloud environments (AWS, Azure, GCP), data centers, and network systems.
- Evaluate and integrate hardware, software, and network systems to ensure seamless interoperability, performance, and cost-effectiveness.
- Assist in the migration and optimization of data centers and cloud services for efficiency, scalability, and cost-effectiveness.
- Manage and optimize IT corporate services including Service Desk, End User Compute (EUX), and Identity management (AD, AAD) to enhance user experience.
IT Operations Excellence:
- Implement IT operational frameworks and best practices (e.g., ITIL, COBIT) to enhance service delivery and operational performance.
- Assist in the transition and transformation of IT services during infrastructure projects, ensuring minimal disruption and maximum efficiency.
- Monitor IT service levels, incident management, and problem resolution processes.
- Ensure adherence to change management and configuration management processes.
IT Security Governance:
- Support the establishment and enforcement of IT security policies and standards to protect critical information assets.
- Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats in cloud and data center environments.
- Implement and manage security controls, such as firewalls, intrusion detection/prevention systems (IDS/IPS), encryption technologies, and endpoint protection solutions.
- Ensure compliance with relevant security frameworks and regulations (e.g., ISO 27001, NIST).
Cloud and Data Center Strategy:
- Assist in designing and implementing cloud strategies (public, private, hybrid) that align with business goals, scalability needs, and cost optimization.
- Support data center operations, including capacity planning, disaster recovery (DR) strategies, and high availability configurations.
- Optimize performance using automation tools and orchestration platforms (e.g., Ansible, Terraform, Kubernetes).
Client and Stakeholder Engagement:
- Build and maintain strong relationships with clients, understanding their needs and providing tailored IT solutions.
- Present project updates, findings, and recommendations to client executives and stakeholders in a clear and concise manner.
- Act as a trusted advisor, guiding stakeholders through IT transformation processes.
Team Collaboration and Development:
- Collaborate with project teams, ensuring clear communication, effective collaboration, and timely delivery of milestones.
- Mentor junior team members, fostering a culture of continuous learning and professional growth.
Project / Program Management:
- Support project planning, budgeting, and resource allocation to ensure project goals and timelines are met.
- Implement and monitor key performance indicators (KPIs) to track project success, including uptime, incident resolution time, and cost savings.
Thought Leadership & Practice Development:
- Contribute to the development of joint offerings with other service lines.
- Share insights through blogs, white papers, and other thought leadership.
- Assist in developing and refining Infosys methodologies and approaches to client delivery.
- Help develop IT infrastructure tools and processes.
- Participate in recruiting and retaining top-quality consultants.
Business Development and Sales:
- Support IT infrastructure business development and sales activities, including proposal development and solution presentations.
- Assist in developing execution plans, cost estimates, and risk assessments.
- Identify and support new business opportunities and client relationships.
- Conduct market and client research to support business growth strategies.
Basic Qualifications:
- Bachelor's degree or equivalent experience.
- Minimum of 5+ years in IT infrastructure, with exposure to IT operations and security.
- Proven experience supporting complex IT projects.
- Consulting or client-facing experience preferred.
- M&A experience is beneficial but not required.
- Strong understanding of IT infrastructure components (servers, storage, networks, cloud services).
- Knowledge of IT operations management tools and methodologies (ITIL, COBIT).
- Familiarity with IT security frameworks (ISO 27001, NIST) and technologies (firewalls, IDS/IPS, SIEM).
- Strong strategic thinking and problem-solving abilities.
- Effective communication and presentation skills.
- Proven ability to collaborate with and support project teams.
- Ability to travel up to 75%.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Functional expertise in finance, human resources, supply chain, and IT.
- Strong problem-solving skills and the ability to work independently.
- Solid program/project management skills, including interviewing clients, process mapping, project planning, and stakeholder communication.
- Strong presentation skills and experience contributing to project proposals.
- Relevant certifications such as CISSP, CISM, ITIL, PMP, AWS/Azure/GCP certifications are desirable but not required.
This job description may not cover or contain a comprehensive listing of all activities, duties and responsibilities that are required of the employee
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off