Senior Principal - Telecom Practice - Infosys Consulting

Senior Principal - Communications, Media, and Entertainment Practice - Infosys Consulting
 
Infosys Consulting is seeking experienced senior management consultants to join our North American Communications, Media, and Entertainment practice at a Senior Principal Level.
 
About the Role:
An experienced consulting professional, you will be a thought leader in the CME industry and a key advisor to defining solutions and will be on point to help clients define and realize expected value through transformation initiatives. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CME sector. You will have experience across one or more of the sub-sectors of the CME industry (communications, media, or entertainment) and will have a broad understanding of industry solutions and best practices, multiple business processes or technology designs deployed across CME companies. We focus on solutions and capabilities the current and emerging areas focused on by our clients, including:
 

• Lean Operations - Cost optimization and restructuring for communications services providers front office and back-office operations and IT, leveraging technologies such as Automation, IoT, Blockchain, AI/ML, Cloud and Big Data
• B2B Growth - Driving revenue increase through new 5G enabled products and services launch, customer retention with cross-sell and upsell strategy and creating new partner ecosystem for platform-based business models.
• Digital Experience- Omni-channel experience management for consumers and enterprise customers

 
 
As a Senior Principal in Business Consulting, you will lead major projects and serves as a key customer-facing member of an Infosys CME Consulting team. You will contribute to the development of solutions to solve business problems and increase adoption of Infosys driven solutions. This position is responsible for delivering actionable value across the CME ecosystem. You will operate independently to provide quality work products to an engagement and perform varied and complex duties and tasks that need independent judgment.

This job requires skills and experience in one or more of the following areas:

• CRM and customer experience management solutions for CME providers.
• ERP, Supply Chain and Financial systems for CME providers
• Knowledge related to company operations across key process areas, including service design, network operations, customer care, field services, and business operations.
• Leadership of complex business transformation programs.
• Project execution employing a global delivery model.

Responsibilities:
 

• Provide overall project management, data management, data analytics and critical problem solving throughout the lifecycle of consulting engagements.

• Provides management and oversight of specific projects across all functional areas.

• Lead/key consultant with external client.

• Provides advice and consultation to external clients on analytic questions, address issues and reasonable timeframes for all project components.

• Manages ad hoc client requests and provides clients with feedback on feasibility and timelines.

• Develops and manages overall project plan, working with project managers.

• Oversees business analyst in development of business requirements and project scope documents.

• Directs business analyst in updating project plans, change of scope or out of scope, risk logs, etc.

• Provide coordination for overall project and identifies synergies, duplication of efforts or overlap, and any project gaps.

• Works with consultants to develop analytic approach and methods.

• With team input, prepares overall client deliverables:

  • Summary of key findings
  • Recommendations including priorities when appropriate.
  • Develops PowerPoint presentation if needed which “tells the story” to the client.

• Participate in the research and product development process.

• Support account management/sales in business development and sales meetings

• Support analytic needs for sales and marketing.

Basic Qualifications:
 

• Bachelor’s degree or foreign equivalent required.  Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10+ years’ experience within the utilities industry and at least 5 years of advisory consulting experience in comparable consulting services.
• Ability to travel 4 days a week to multiple local, state and national client locations.
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. Infosys will not sponsor H-1B or other work authorization for this role at this time.
• Ability to travel up to 4 days a week to multiple local, state and/or national client locations.
• Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

Preferred Qualifications

• An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
• Strong client facing skills including presentations to senior leadership, advice and consult with clients.
• Demonstrated ability to coordinate, integrate and deliver projects.
• Strong planning, coordination, analytical and communication skills.
• Ability to provide guidance to stakeholders in understanding business value of the initiative.
• Ability to interface with customers and other stakeholders with minimal supervision.
• Ability to complete project, with demonstrated commitment to meeting deliverables.
• Ability to prioritize among multiple tasks and self-manage.

About Us:
Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.